Terms and Conditions
Terms and Conditions of Sale / Contract
Tampa Terrazzo By Al Services Of Tampa Bay LLC (aka Tampa Terrazzo)
Payment and Credit Terms
No jobs will be scheduled until a 51% deposit is paid. By making the deposit, the Customer verifies acceptance of the project proposal/estimate as presented.
All invoices must be paid in full upon completion unless other credit arrangements have been made. If the Customer’s account has a past due balance, the Customer will be classified as prepayment only. Tampa Terrazzo accepts MasterCard, Visa, Discover, and Zelle.
Final Payment
All final invoices and payments must be completed on the last day of the job/project and within 24 hours. If the balance is not paid upon completion, an additional 3% per month will be added until paid in full, starting from the day the job is completed.
Check Policy
All checks must be made payable to Tampa Terrazzo By Al Services Of Tampa Bay LLC. A $25.00 fee will be charged for any returned check.
Late Payment Fee
Tampa Terrazzo charges 3% per month (36% per year) starting upon completion of the job. Collection fees of 25% also apply.
Right to Stop Work
If payments are not made when due and in a timely fashion, Tampa Terrazzo has the right to stop work. The Customer will be charged an additional 10% on late draw payments. If work is stopped by the Customer, Tampa Terrazzo has the right to cancel the contract and renegotiate a new one. The Customer will owe payment for all work completed and all materials ordered, plus 10% added to the contract price. The Customer is responsible for protecting all materials on the job site.
Attorney Fees and Collection Costs
If the Customer defaults on payment, the Customer agrees to pay all collection costs and reasonable attorney’s fees.
Cancellation Clause
Tampa Terrazzo reserves the right to cancel this contract for any unusual circumstance.
To cancel as the Customer, the Customer must notify Tampa Terrazzo in writing within 72 hours of signing the estimate. The Customer will receive an 80% refund minus any materials ordered for the project or work completed, including commissions. After 72 hours, the deposit is non-refundable. All work details and pricing are shown on the front page of the agreement.
Special Orders & Supplies/Materials
Special order materials and all supplies/materials require a prepaid deposit. No returns or refunds. All prepaid deposits are nonrefundable.
Color and Shade Matching
Tampa Terrazzo is very good at what Tampa Terrazzo does. However, Tampa Terrazzo cannot guarantee an exact color or shade match for many products, including fired clay, natural stone, grout, epoxy, or terrazzo repairs. Tampa Terrazzo promises to do its best to achieve the closest possible match.
Stain Removal
Many stains can be lightened or removed, but Tampa Terrazzo does not guarantee complete stain removal. Additional charges may apply. No one has the authority to change this policy or to infer otherwise.
Water Use and Protection
Water may seep under walls, cabinets, or doors during the process. Tampa Terrazzo uses protective tape and plastic, but Tampa Terrazzo is not responsible for any water damage that occurs.
Dust
Dust is a normal part of grinding and polishing. Tampa Terrazzo is not responsible for protecting the Customer’s belongings from dust, unless the Customer has specified exact protection to be priced separately (time and material). It’s always best to use a portable on-demand storage unit for full restoration work.
Environment / Working Conditions
The Customer should keep the air conditioner running during the job to help remove moisture and heat. The Customer should replace the return air filter before Tampa Terrazzo starts with a fine particle filter and again after Tampa Terrazzo finishes.
Cleanup
Tampa Terrazzo will leave the work area in a clean and broom-swept condition upon completion of the project.
Moving Furniture
Tampa Terrazzo charges $82 per man-hour or $164 per room for moving furniture or other items. This covers insurance and workers’ compensation.
Waste Disposal and Electrical Needs
The Customer agrees to provide a proper disposal location or receptacle for sludge or dry slurry (on the ground or sanitary sewer only). Tampa Terrazzo will not dump in storm drains or ditches. The Customer also agrees to provide 220/110 a/c electrical power.
Paint and Wall Coverings
Tampa Terrazzo works as close as possible to walls and baseboards and applies tape and plastic 24 inches up from the floor. The Customer will be responsible for touching up painted or wallpapered surfaces. Tampa Terrazzo may touch up baseboards if the Customer has the exact paint for a nominal charge.
Materials and Equipment
Supplies, materials, and equipment remain the property of Tampa Terrazzo. The Customer is responsible for any loss and for prevention of vandalism.
Work by Others
Tampa Terrazzo is not responsible for any work performed by other contractors. This includes defects in the concrete slab, cracks, spalling, or water damage caused by salt intrusion or hydrostatic pressure. The Customer warrants that the concrete slab is free of defects before Tampa Terrazzo begins its work.
Customer-Furnished Materials
Tampa Terrazzo is not responsible for materials or labor the Customer supplies. Use of the Customer’s own materials or equipment is at the Customer’s own risk.
Unexpected Conditions
Tampa Terrazzo is not responsible if actual site conditions differ significantly from what is normally expected.
Price Changes
Quoted prices are based on current costs. Prices may change without notice if labor or material costs increase before work is completed.
Customer Protections
Tampa Terrazzo stands behind the quality of its workmanship. Any defects in materials or installation will be addressed in accordance with the manufacturer’s warranty or Tampa Terrazzo’s standard one-year workmanship warranty (whichever applies). The Customer must notify Tampa Terrazzo in writing within 30 days of discovering any issue.
Warranty
Tampa Terrazzo makes no warranties (express or implied). Any product warranty comes only from the manufacturer. Any unpaid balance will void the manufacturer’s warranty.
Access to Work Area
The Customer agrees to provide Tampa Terrazzo and its team full access to the work areas and storage space. The Customer will not hire Tampa Terrazzo employees or subcontractors for other jobs.
Assignment
This contract cannot be transferred to another party without written consent from both sides.
Governing Law
This contract is governed by the laws of the State of Florida. Any legal disputes must be handled in Hillsborough County, Florida.
Notice and Right to Cure
If the Customer has a complaint, the Customer must send Tampa Terrazzo a detailed written notice by certified mail. Tampa Terrazzo will have 30 days to address the issue.
Time Limit for Claims
Any legal action must be started within 2 years after the job is completed.
Entire Agreement
This document is the complete agreement between the parties. No verbal promises apply. If any part of this contract is ruled invalid under Florida law, the remaining parts stay in effect.
Important Notice: By accepting services or making any payment, the Customer confirms that they have read, understood, and agree to these Terms and Conditions. They form a binding part of the contract with Tampa Terrazzo By Al Services Of Tampa Bay LLC.